Governance & Feedback

OwnVoice Academic is operated by BOBADE LTD. This page sets out how we govern the platform, how student feedback is handled, and how you can raise or escalate a concern.

Our standing commitments

• The platform never writes coursework for you and never fabricates sources, quotes or experiences.
• Published testimonials and results are only ever real, consented and moderated — never invented.
• British English is the default, with other variants available by choice.
• Your work stays yours, is exportable at any time, and is never sold.

How feedback is handled

• Anyone can send feedback, signed in or not, using the Feedback button below or in the footer.
• Every item is logged, categorised and triaged: New, Reviewing, Planned, Shipped or Not planned.
• Safety, integrity and billing reports are prioritised and aimed at a response within two working days.
• General ideas are reviewed weekly and grouped into themes so repeated requests carry more weight.
• Testimonials are only published with explicit consent and after moderation.

Academic integrity concerns

If you believe a feature could put a student at risk of breaching their provider’s rules, report it as “Something is broken” or email us directly. Integrity concerns are reviewed by the operator before any related feature ships, and we will withdraw a feature rather than risk your standing.

Escalation and contact

Email support@ownvoiceacademic.com with “Escalation” in the subject line if a reply is overdue or an answer is unsatisfactory. Billing matters are handled with Paddle, our Merchant of Record — see the Refund Policy — and data requests are covered by the Privacy Notice. Platform maturity is described in our BETA Policy.

Send feedback now

Use the button below to send a comment, report a problem or share a testimonial.